Have questions about our IT services or need immediate assistance?
Net X IT Solutions provides IT help desk and support services for businesses in Dayton, Ohio and beyond. Our team helps resolve user issues, troubleshoot systems, support Microsoft 365, manage technical requests, and keep business technology running smoothly.
When technology issues slow your team down, you need responsive and dependable support. Net X IT Solutions provides structured IT help desk and support services designed to resolve issues quickly while minimizing disruption to your business.
Monday through Friday
7:30 AM to 5:30 PM Eastern
Excluding designated holidays
Emergency support outside standard hours is available for active clients based on service agreement terms.
For general issues, questions, or requests that are not time-sensitive, we recommend submitting a support ticket.
Our team will respond as quickly as possible based on priority level.
If you are experiencing a critical issue that impacts business operations, please contact our support team directly.
Urgent issues may include:
Emergency requests are prioritized according to severity.
If you are an active Net X client and have a non-urgent issue, you may schedule a support session with our team at a time that works best for you.
This option is ideal for:
Scheduling helps reduce interruptions and ensures the right technician is available.
Our help desk is built around clarity, accountability, and resolution.
You can expect:
We focus on fixing the issue correctly, not just quickly.
Active clients should use the support ticket system or designated support contact methods outlined in their service agreement.
If you are not currently a Net X client and need assistance or would like to discuss support options, we recommend scheduling a consultation.
This allows us to understand your environment and determine the best way to help.
If you are seeking employment or internship opportunities, please visit our Careers page for current openings and application details.
If you are unsure how to submit a request or need guidance, our team is here to help.
You may also reach us through our main contact channels:
Active clients can submit tickets through the support portal or designated support email.
Any issue that causes system outages, security risk, or prevents business operations may be considered urgent.
After-hours support availability depends on your service agreement.
Yes. Scheduled support sessions are available for non-urgent issues.
If you are not a client, we recommend scheduling a consultation so we can assess your needs.
Net X empowers businesses with innovative IT solutions, secure infrastructure, and reliable digital services.
Subscribe to our newsletter for expert insights, industry news, and practical tips delivered to inbox.
Copyright © 2026 All Rights Reserved.
